PK 33 Privacy Policy — How We Protect Your Data

1 About This Privacy Policy

This Privacy Policy applies to all personal information collected and processed by PK 33 through the pk33.ml website and all associated services, including Sports Betting, Casino, Live Casino, VIP programme, Game Lobby and all PKR deposit and withdrawal operations.

By creating an account on PK 33 and using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. Your continued use of PK 33 after any changes to this policy are published constitutes your acceptance of those changes.

PK 33 takes data privacy seriously. This policy is written in straightforward language because we want you to actually understand how your data is handled — not just tick a box without knowing what you have agreed to. If anything here is unclear, contact PK 33 support and we will explain it in plain terms.

This policy works alongside the Terms and Conditions. Both documents together govern your relationship with PK 33. If there is any conflict between the two, the Terms and Conditions take precedence.

2 What We Collect

PK 33 collects personal information in several ways — directly from you when you register or use the platform, automatically through your device and browser when you visit, and from third parties such as payment processors where necessary to complete a transaction. The main categories of data we collect are described below.

Data Category	Examples	How Collected
Identity Data	Full name, date of birth, CNIC or passport number, selfie or document scan for verification	Provided by you at registration or verification
Contact Data	Email address, Pakistani mobile number	Provided by you at registration
Account Data	Username, account ID, login history, session timestamps	Generated automatically when you create and use your account
Financial Data	JazzCash or Easypaisa account reference, bank account details, PKR transaction history, deposit and withdrawal records	Provided by you and received from payment processors
Gaming Activity	Bets placed, games played, cricket and PSL betting history, Casino session records, VIP tier progress	Generated automatically from your platform activity
Technical Data	IP address, device type, browser version, operating system, screen resolution	Collected automatically when you visit pk33.ml
Communication Data	Support chat transcripts, email correspondence, feedback submitted	Provided by you when you contact support

We do not intentionally collect any sensitive personal data beyond what is required for identity verification — such as biometric data, political opinions, religious beliefs or health data. If any such data is inadvertently included in documents you submit for verification, it will not be recorded or processed beyond what is necessary to confirm your identity.

3 How We Use Your Data

PK 33 uses your personal data only for legitimate purposes directly connected to operating the platform and serving your needs as a player. The specific purposes are as follows:

To create and manage your PK 33 account, including account security and login authentication.
To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
To verify your identity and age in compliance with our responsible gaming obligations — including confirming that you are 18 or older before allowing real-money gaming activity.
To detect, investigate and prevent fraud, money laundering, duplicate accounts, and any other prohibited conduct described in the Terms and Conditions.
To provide customer support — including live chat, email responses, and resolution of account or payment queries.
To personalise your platform experience — for example, showing you cricket and PSL betting markets that reflect your previous activity where you have not opted out of personalisation.
To send you service notifications — such as transaction confirmations, security alerts, and updates about your VIP tier status.
To send you marketing communications about bonuses, promotions, new games and special offers — only where you have not opted out of marketing.
To maintain records of gaming activity for responsible gaming monitoring, allowing us to identify patterns that may indicate problem gaming behaviour so that appropriate tools can be offered.
To improve platform performance, fix technical issues, and develop new features based on aggregated and anonymised usage patterns.

PK 33 does not use automated decision-making that produces legal or similarly significant effects on individual players — such as automated account bans — without human review. If your account is suspended, a member of the PK 33 team reviews the case.

4 Payment Data & PKR Transactions

All financial transactions on PK 33 are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast or bank transfer, your payment data is handled as follows:

PK 33 records the transaction amount, date, payment method used, and a reference number for each transaction. This is held in your account transaction history.
Full payment credentials — such as your JazzCash PIN, Easypaisa account password, or bank account login details — are never requested by PK 33 and are never visible to PK 33. You enter those credentials directly on the relevant payment provider's own interface.
For bank card payments where supported, card data is processed by the payment gateway and is not stored on PK 33 servers.
Transaction records are retained for the period described in Section 8 (Data Retention) to allow dispute resolution and to comply with anti-money-laundering obligations.

PK 33 will never ask you for your JazzCash PIN, Easypaisa password, or online banking credentials through support chat, email or phone. If anyone claiming to be PK 33 support asks for these details, treat it as fraudulent and do not provide them.

5 Sharing Your Data

PK 33 does not sell your personal data to any third party. We share data only in the following limited circumstances, and only to the extent necessary for each purpose:

Payment Processors — JazzCash, Easypaisa, Raast and banking partners receive the transaction data needed to process your PKR deposits and withdrawals. Each processor operates under its own privacy and security standards.
Identity Verification Services — Where we use a third-party identity verification provider to confirm your CNIC or passport details, that provider receives only the data needed to perform the check.
Technology and Platform Providers — Providers of hosting, security, analytics and platform infrastructure may process certain technical and usage data as part of their service to PK 33. These providers are bound by data processing agreements that restrict how they may use the data.
Live Casino Game Providers — Live Casino studios providing real-time game streams may receive session identifiers and bet data necessary to operate the live game round you participate in.
Legal and Regulatory Requirements — PK 33 may disclose data to relevant authorities where required to do so by applicable law, court order, or to cooperate with investigations into fraud, financial crime or other illegal activity.

Any third party that receives data from PK 33 in the above circumstances is required to handle that data in accordance with applicable privacy standards and is not permitted to use it for their own marketing or unrelated purposes.

6 Cookies & Tracking Technologies

PK 33 uses cookies and similar technologies to operate the platform, remember your preferences, maintain your logged-in session, and understand how the platform is being used so that we can improve it. The cookies used on pk33.ml fall into the following categories:

Essential Cookies — Required for the platform to function. These include session cookies that keep you logged in while you are active, security cookies that protect against cross-site request forgery, and load-balancing cookies. These cannot be disabled without breaking the platform.
Functional Cookies — Remember your preferences such as your preferred language, display settings, and the last cricket or PSL market you viewed. These improve your experience but are not essential to core functionality.
Analytics Cookies — Help PK 33 understand how players use the platform — which pages are visited most, where users drop off, and how the mobile experience compares to desktop. This data is aggregated and used to improve the platform.

Most browsers allow you to manage cookie settings. You can typically configure your browser to refuse or delete cookies. Refusing essential cookies will affect platform functionality. Instructions for managing cookies are available in your browser's help documentation.

7 Data Security

PK 33 applies a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

SSL/TLS encryption for all data transmitted between your device and PK 33 servers — the padlock icon in your browser confirms this is active.
One-way password hashing — your account password is never stored in readable form. Even PK 33 staff cannot see your password; only you know it.
Access controls — personal data is accessible only to staff whose role requires it, and all staff access is logged.
Regular security assessments of platform infrastructure to identify and address vulnerabilities.
Monitoring for unusual account activity — such as logins from unfamiliar locations or devices — with alerts and temporary locks applied where suspicious activity is detected.

While PK 33 takes all reasonable steps to secure your data, no online platform can guarantee absolute security. If you become aware of any unauthorised activity on your account, contact PK 33 support immediately so that your account can be secured without delay.

You play an important role in keeping your account secure. Use a strong, unique password for your PK 33 account. Do not use the same password on multiple platforms. Do not share your login details with anyone — not even people you trust.

8 Data Retention

PK 33 retains your personal data for as long as your account is active and for a reasonable period thereafter to allow for dispute resolution, to comply with anti-money-laundering record-keeping obligations, and to respond to any queries or claims that arise after account closure.

Account data and gaming history are retained for the duration of your account and for up to five years after account closure.
Financial transaction records are retained for a minimum of five years to meet financial record-keeping requirements applicable to online payment platforms.
Identity verification documents are retained for the period required to satisfy verification obligations and are then securely deleted.
Support communication records (chat transcripts and emails) are retained for up to two years after the conversation closes.
Anonymised and aggregated analytics data — which cannot be linked back to any individual — may be retained indefinitely for platform improvement purposes.

Once the relevant retention period has passed, personal data is securely deleted or anonymised in a way that makes re-identification impossible.

9 Your Data Rights

As a PK 33 player, you have the following rights over your personal data. To exercise any of these rights, contact PK 33 support — responses are provided within a reasonable timeframe:

Right of Access

You can request a copy of the personal data PK 33 holds about you, including your account information, transaction history and gaming records.

Right to Correct

If any personal data PK 33 holds about you is inaccurate or out of date, you can request that it be corrected. Some corrections can be made directly from account settings.

Right to Delete

You can request deletion of your personal data. Note that some data must be retained for legal and financial compliance reasons and cannot be deleted on request.

Right to Object

You can object to certain uses of your data — particularly direct marketing communications. Objections to marketing take effect immediately upon request.

Right to Portability

You can request a copy of certain data in a structured, machine-readable format so that it can be transferred to another service if you choose.

Right to Restrict Processing

In certain circumstances you can request that PK 33 limits how your data is used while a query or complaint about that data is being resolved.

To exercise any of these rights, contact PK 33 support via live chat. Please include your registered email address and account username so that we can locate your records promptly. We aim to respond to all data rights requests within 30 days.

10 Children's Privacy

PK 33 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is required as part of the account registration process, and accounts that cannot be verified as belonging to an adult are not permitted to access real-money gaming features.

If you believe that a person under 18 has registered an account on PK 33, or that a minor has access to an existing account in your household, please contact PK 33 support immediately. We will investigate and take appropriate action, including closing any account found to belong to a minor and returning any deposits made to the payment source used.

If you are a parent or guardian and are concerned about a minor accessing online gaming platforms, we recommend using device-level parental control software to restrict access to gaming websites. PK 33 supports these efforts and takes underage access seriously.

11 Marketing Communications

PK 33 may send you marketing communications about bonuses, promotions, new Casino games, cricket betting offers, PSL special markets, VIP rewards and platform updates. These communications may be sent by email or via notifications through the platform interface.

You can opt out of marketing communications at any time by updating your preferences in account settings, or by contacting PK 33 support and requesting to be removed from marketing lists.
Opting out of marketing communications does not affect service notifications — you will still receive important account alerts, transaction confirmations and security notifications.
If you opt back in to marketing at a later date, your preferences will be updated accordingly from the date the opt-in is recorded.

PK 33 does not send unsolicited text messages (SMS) to users who have not provided their mobile number for that purpose. If you receive unsolicited communications claiming to be from PK 33, report them to support so that we can investigate.

12 Changes to This Privacy Policy

PK 33 may update this Privacy Policy from time to time to reflect changes in how we operate, in the services we offer, or in applicable privacy standards. When changes are made, the updated policy will be published on this page with a revised "Last updated" date.

For significant changes that materially affect how your data is used, PK 33 will make reasonable efforts to notify registered players by email or through an in-platform notification. However, we recommend checking this page periodically to stay informed.

Continued use of PK 33 after an updated Privacy Policy has been published constitutes acceptance of the changes. If you do not agree with any changes, you may request account closure by contacting support.

13 Contact & Data Queries

If you have any questions about this Privacy Policy, want to exercise a data right, or want to raise a concern about how PK 33 handles your personal information, you can reach us through the following channels:

Live chat — available directly from the PK 33 platform at any time, around the clock
Email — [email protected] (plain text only — not a clickable link)
FAQ — visit the PK 33 FAQ page for answers to common questions about accounts and data

When contacting us about a data query, please include your registered email address and account username. For identity verification or deletion requests, we may need to confirm your identity before we can action the request — this is to protect your data from being accessed or deleted by someone other than yourself.

PK 33 is committed to handling all data queries promptly and respectfully. If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter through appropriate channels. Contact support for guidance on escalation options available to Pakistan-based users.